MAIN CONTRACTUAL CONDITIONS FOR TOURISTIC HOLIDAYS IN ITALY:



Booking: tourist agency ISCRA Srl accepts reservations for any touristic services (transfers, accomodations, excursions, meals and so on), issuing of travel documents, insurance, plane-tickets, thermal and beauty treatments and so on. All reservations and bookings must be sent by e-mail to ISCRA srl at least 15 days before the beginning of the tour. The e-mail must clearly contain the following informations: name and surname of the customer, number of the customers, accomodation required, itinerary, date of stay, number and age of children (if any) and any other informations necessary for an immediate confirmation.

Any service required personally, by e-mail will be considered booked after an advance of 50% of the whole cost of the tour. As to plane tickets: Icra srl will book the plane-tickets after the whole sum has been payed. Without the payment of the whole sum, ISCRA srl has not the right to book the required plane-tickets.

Confirmation: all the advanced reservations and bookings will be confirmed by our agency in 24-48 hours after receiving them. If for any reason ISCRA srl is not able to confirm the services required, we will suggest an alternative. The customers must confirm the alternative services; in case there isn’t any confirmation of alternative services, ISCRA srl will consider the latter as confirmed.

Payment conditions: The whole cost of the tour and of the touristic services must be paid not later than 15 days before the beginning of the tour. If this condition is not respected, all reservations will be cancelled. Repayment for services, which have not been used for any reasons not due to ISCRA srl, are ruled by the conditions of cancellation.

Conditions of cancellation: If the customer waives already booked services for any reason, ISCRA srl will keep a penal sanction as follows: 10% of the whole sum if the cancelling is 15-10 days before the beginning of the tour; 50% of the whole sum if the cancelling is 9-5 days before the beginning of the tour: 100% of the whole sum if the cancelling is 4-1 days before the beginning of the tour. ISCRA srl has the right to change the rates at any time, according to the rules of the touristic market. ISCRA srl accepts any complaining from the customer within a week from his coming back home.

Responsability of the partners: ISCRA srl won’t have any responsability for any cancellation, change or delay due to reasons not depending on its control, such as: wars, revolutions, disorders, economical reasons, strikes, catastrophes, terroristic acts, technical damage, mechanical damage of the plane, closing of airports, railway, ferry-boats timetable, itinerary of taxis and also for cancellation or stopping of the tour for any reasons due to a visa not given by the Italian Consulate or any other reason not depending on ISCRA srl. If for decision of the authority or responsible person, the entrance into a country or the exit from it, or the permission to leave by plane, or to stay at the reserved hotel is denied to the customer for any reason, such as: drunkness or offence of the rules and the laws, ISCRA srl takes down any responsability as far as flight and accomodation are concerned. If the case there will be a penalty as for cancellation and the customer will have to pay all the other expenses due to his incorrect behaviour.

Settlement of controversies: any disagreement that may arise from the fullfilment of the present contract and that won’t be settled by a bilateral agreement, will be examined by the Law-Court of Genoa, in Italy.


LEGAL STATEMENT & PRIVACY POLICY



This website belongs to ISCRA srl (hereinafter referred to as ISCRA ) a legally-constituted Italian travel agency, based at Via Zara 19/3, 16145 Genova Italy, with tax identification code P.IVA IT01522410990 and registered in the REA Registro delle Imprese n.415895.

The access to this website is strictly controlled by ISCRA.

The ISCRA website shall only be used for the services offered as seen on the website and it shall not be used in any other way. Any unauthorised use of this site or of any of its elements constitutes a violation of intellectual property laws. The user accepts complete responsibility for his or her use of this site.

Although any information on this site is posted in good faith and is updated regularly, ISCRA cannot guarantee its completeness and accuracy. ISCRA does not accept any liability towards the user or any third party for any errors or omissions on this site. ISCRA reserves the right to change, update or delete any information on this site without prior notice.

ISCRA does not guarantee that this on-line service will be uninterrupted, error free or that any information or other material accessible from this site is free from viruses or other harmful components.

ISCRA does not guarantee the validity of the information, products and services on this site. The site is provided on an "as is" and on an "as available" basis. The user assumes all responsibility and risk connected to the use of this site. ISCRA does not guarantee either implicitly or explicitly the site's commerciability or its suitability for any particular aim.

The ISCRA name, logo and all related product and service names, design marks and slogans are the trademarks or service marks of ISCRA . All other names, logos and all related product and service names, design marks and slogans used on this site are the trademarks or service marks of their owners. All rights are acknowledged.

Any booking that the final consumer (“You) makes through this website is conditional on you of accepting these General Terms and Conditions and the legal statement and privacy policy (the “Terms and Conditions”). You expressly consents and agrees to be bound by ISCRA Terms and Conditions, legal statement and privacy policy, and to follow all applicable laws and regulations governing this website and reservation transacted via ISCRA website.

ISCRA shall be able to offer accommodation services, transfer, excursion, ticket, group special offers, car rental and other destination services (Collectively referred to as “travel services”) through ISCRA website (www.ISCRA .net), subject to established contract conditions and general conditions stated on the web and according to prices and cancellation conditions displayed when making each reservation, depending on prevailing conditions, availability and other factors.

This legal statement and privacy policy is an integral part of our website, which cannot be separated from the general contracting conditions, operations or reservations.

The use of our website indicates complete acceptance, without exclusion, of the conditions contained in these clauses and is proof of express consent to contract the service booked.

The website will inform you about the procedure for making reservations.

You may only use this website to make legitimate enquiries or bookings for yourself or another person for whom you are legally authorised to act, being the authorised person of legal age to enter into a contract. Therefore, You hereby shall commit to Warrant that its user of the codes will be of legal age or over and have legal capacity to use the site and to create a legally binding contract for him/her or his/her party. Warrant that all personal information submitted during the bookings process will be correct and you accepts financial responsibility for all transactions made under your name or account.

You shall not: post, transmit or disseminate any information on or via this website which is or may be harmful, obscene, defamatory or otherwise illegal, or may cause an infringement of the rights of any other; make any other unauthorised, false or fraudulent booking; use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this website including but not limited to uploading or making available files containing corrupt data or viruses via whatever means; deface, alter or interfere with the appearance and layout of this website or the underlying software code; take any action that imposes an unreasonable or disproportionately large load on this website or related infrastructure;

CONFIDENTIAL INFORMATION

Confidential information shall be deemed as any information or data, whether or not it has been drawn up in hard or soft copy or in any other form that is already in use or that could be invented in the future, which each party notifies or provides to the other or that the latter may have access to with or without the knowledge and/or express consent of the other party.

Therefore, confidential information shall be deemed as the following and will include, but not be limited to: any data bases and prototypes created from the documents provided, proprietary management software, computer system passwords, information on users, telephone numbers, fax numbers, email addresses, addresses of offices, agencies, addresses of residences, signatures, ID or passport copies, credit card details, personal preferences, disabilities, or any special dietary or religious requirements or any other information related to you which the accommodation establishment or service supplier may need access to for the sole purpose of completing your reservation and for the purposes of associated administration.

Under no circumstances may the following be considered as confidential information: Any information that is contained in public bibliography or that may become public knowledge, unless it becomes public knowledge due to a breach of the agreement by one of the parties. Any information or know-how provided by third parties. When disclosure is required by law. Disclosure of any information at the request of Courts or Tribunals Information referring to economic data or any other kind that must be submitted to the State, local or autonomous authorities due to tax or labour requirements and administrative contracts.

With strict observation and in compliance with the Terms and Conditions and the requirements set forth by the UE Directive 2000/31/CE on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market ("Directive on electronic commerce"), You hereby authorise ISCRA to ask for and to collect from the accommodation all personal information about you and the persons named on the booking that has been obtained in connection with your booking by the accommodation establishment. This information shall be obtained, processed and transmitted in compliance with European Directives 95/46 and 2002/58, as well as any other such legislation that substitutes complements and develops it (hereinafter referred to by its initials PDPR –personal data protection regulation-).

PERSONAL INFORMATION AND DATA PROTECTION

If ISCRA needs access to personal information which is required to provide the services requested by you under a booking, ISCRA shall ensure that this is legally possible pursuant to the PDPR.

The personal information that ISCRA may collect from the service supplier, as well as any personal data which, in the use of this system, you may disclose to ISCRA shall be understood as obtained, treated and transmitted with strict observation of and in total compliance with the requirements set forth by PDPR. You hereby commit to provide accurate data and updated it if necessary in such a way as to give a true picture of the current situation of the final consumer.

ISCRA which manages the website www.ISCRA.com, intends to accurately describe the management of the processing of personal data of users of the same, and to provide, moreover, Information Notes, pursuant to Art. 13 of D.L. [Legislative Decree] 196 of 30 June, 2003, ("Privacy Code"). The Information Notes do not apply to other websites eventually accessible through links present on the website, of which the company is not in any way liable.

Information Notes ex Art. 13 of L. D. 196/2003 Under Article 13 of the Privacy Code, we inform you that following consultation of this site, data relating to identified or identifiable persons can be processed. The processing of your personal data will be handled at the registered offices of ISCRA by automated instruments for the period of time necessary to achieve the purposes for which they were collected. Specific security measures are taken to prevent data loss, illegal or improper use and unauthorized access. In a general sense, it should be noted that through the present website, various types of data collection are carried out and for different purposes: a) necessary and automatic collection of data of the browser inherent to interaction with the website; b) processing correlated to data collection, voluntarily entered by the browser, by registration, by filling out the appropriate form included on the website pages; c) processing correlated to sending e-mails to the addresses listed to contact the owner or for the calls to the Call Centre dedicated to the management of passenger bookings, ticket sales and ancillary services; The owner of the data processing for services provided through this website is: ISCRA Srl .

You hereby give express consent to allow the incorporation of any data provided to the files of existing personal data in ISCRA , and to the treatment of such for the purpose of management, administration, mediation and contracting of the services offered by ISCRA , the management of the bookings and the collection of products and services through ISCRA , call centres; the management of incidences; statistics; commercial publicity and other promotions by means of electronic mail, SMS, MMS,SKYPE,WHATS APP or any other similar mean.

ISCRA commits to undertake to observe professional secrecy regarding such data, even where the booking has been cancelled or performed and to ensure that the staff performing the services is abided by the aforementioned obligation.

ISCRA guarantees that they have installed the technical and operational security measures that guarantee the security of personal data and prevent its alteration, loss, mishandling and/or unauthorised access thereto, bearing in mind the status of technology, the nature of stored data and risks to which it is exposed.

ISCRA and specifically undertake the following in the event that they have access to any personal data: To ensure that the data is stored by means of the legally required technical and organisational security measures that guarantee the security thereof, avoiding its unauthorised alteration, loss, processing or access, pursuant to the state of technology from time to time, the nature of the data and the possible risks that it is exposed to. To only use or apply the data to perform the agreed services and to achieve the agreed purposes. Not to pass on such data to other parties, not even for the purpose of safekeeping, nor any similar texts, assessments or processes mentioned above, nor to copy or reproduce part or all of the information, results or lists thereof. To ensure that the data is only handled by employees who need it to perform the services and any third parties that information is revealed to must be bound to abide by the confidentiality obligation. Once the services have been provided, they undertake to destroy such data or return it thereto, along with any supports or documents containing such information and they must not retain any copy whatsoever thereof.

You hereby authorizes ISCRA to disclose final consumer's information to third parties for the sole purposes of completing the final consumer's reservation and of associated administration. Any data thus collected on this website may be transmitted, according to PDPR, to those entities that must be involved in order to contract the requested services.

Where the final consumer's stay or travel services are provided/rendered outside the European Economic Area (EEA) or out of the scope of the U.S.-European Union Safe Harbor Framework, controls on data protection may not be as strong as the legal requirements in PDPR. Therefore, you also explicitly authorizes ISCRA to pass that information to any service supplier located in countries which do not provide a level of protection comparable to that provided by this PDPR, for the purpose of processing the booking request. Nevertheless, ISCRA will not pass any information on to any person not directly responsible for travel arrangements.

ISCRA may disclose your personal information to third parties only for the purpose of completing your reservation and for the purposes of associated administration. Any data thus collected on this website may be transmitted, according to PDPR, to those entities that must be involved in order to contract the requested services.

ADMINISTRATIVE AND HEALTH REGULATIONS

International Travel: you are responsible for ensuring that you (your clients) meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. ISCRA has no special knowledge regarding foreign entry requirements or travel documents.

Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you (your clients) depart. It is your responsibility to ensure that you (your clients) meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. Online medical advice for travellers can be found at the Department of Health's website in your Country of origin. Otherwise, for medical advice regarding your journey, please contact your doctor.

Disinsection: Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft's interior surfaces with a residual insecticide while passengers are not on board.

Some overseas countries have an immigration requirement that a Customer's passport is valid for a minimum period after the Customer enters that country, typically 6 months. If a Customer's passport is in its final year of validity, the Customer is advised to confirm the requirements of the destination before making final travel plans. The name on the passport must match the name on the ticket, otherwise the Customer may not be able to travel and insurance may be invalid.

For information on visa requirements, Customers are advised to contact the embassy of the country they propose to visit.

Please note: It can often take some time to obtain a visa, so Customers are advised to apply in plenty of time. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.

BY OFFERING TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, ISCRA DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK.

All travellers wishing to enter or transit through the USA under the Visa Waiver Program (VWP) must apply for authorisation to travel using the Electronic System for Travel Authorisation (ESTA). Please allow sufficient time when making an ESTA application. It is recommended that such an application is made at least 72 hours before departure. For further information please visit the US Department of Homeland Security's website at https://esta.cbp.dhs.gov

A number of governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft. The data will be collected either at the airport when a Customer checks in or in some circumstances when the Customer makes his/her booking. Accordingly, the Customer is advised to allow extra time to check in for his/her flight.

OWNERSHIP

You acknowledge and agrees that any element and intellectual property rights pertaining thereto (including without limitation all commercial names, trade names, copyrights, logos, patents, trademarks, service marks and trade secrets) in ISCRA website (including without limitation its terms and conditions, rules, policies and operating procedures, and ISCRA ’ Confidential Information -as defined above-), received or acceded are the exclusive property of ISCRA or its suppliers.

You acknowledge and agrees that, except hereby stated, they shall not acquire any right or interest in the information or data acceded and that ISCRA shall remain the sole owner of the information or data including, but not limited to, all patent, copyright, trademark, trade secret, trade name, contract, industrial design, and other property rights pertaining thereto, anywhere in the world.

All trademarks, copyright, logos, database rights and other intellectual property rights in the materials on this website (as well as the organisation and layout of this website) together with the underlying software code are owned by ISCRA or its suppliers. You and any user may not use, copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or belonging to ISCRA or the underlying software code whether in whole or in part without ISCRA ’ prior written permission.

CONTENTS

You hereby commits to not copy, reproduce, modify, transmit, sell, lease, market nor disclose to third parties the contents (and/or any of its elements) provided/displayed by ISCRA.

ISCRA shall not be held liable for inaccuracies or errors in the accommodation contents or any of its elements.

You acknowledges and agrees that the sole disclosure of or access to the information or data available in this website does not constitute an offer by ISCRA for the sale, license or other transfer of such elements.

CONTENTS DISCLAIMER

The information on this site is posted in good faith but ISCRA cannot guarantee that it is completely free from inaccuracies and typographical errors and does not accept liability for any error or omission on this site. The information on the hotels and other services provided by ISCRA is accurate as possible given that the data is provided by the service supplier; ISCRA is not liable for any inaccuracies in the information if shown to be different from that provided by the service supplier.

This website contains links to other websites. Except where they belong to ISCRA , such other websites are not under the control of ISCRA or maintained by ISCRA and ISCRA is not responsible for the content of such websites.

In no event shall ISCRA be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, the use of this website or any information contained in it or the inability to access to, including loss of profit and the like.

Service suppliers on this site are independent businesses and are not agents or employees of ISCRA or its subsidiaries or affiliates. These independent businesses provide the services in accordance with their own terms and conditions which may limit or exclude their liability to you or the final consumer. ISCRA and its subsidiaries or affiliates are not liable for any acts, omissions, breaches or negligence of any such independent businesses or any damages or expenses resulting from the aforesaid. ISCRA and its subsidiaries or affiliates are not liable for any refunds in the event of overbooking or force majeure or any other cause beyond their control.

To the maximum extent permitted by law, ISCRA disclaims all implied warranties with regard to the information, services and materials contained on this website. All such information, services and materials are provided ”as is” and ”as available” without warranty of any kind.

COOKIES

Access to ISCRA may involve the use of tecnical session cookies. These cookies are falling under consent exemption. see the EU guidance for this argument. Cookies are small files of information stored on the browser on your computer’s hard drive so that the server can recognize certain information that only the server can read. Cookies last for a limited time. Session cookies last only until the end of the session. No cookies can permit any telephone, email or other identification details to be revealed. Cookies cannot extract any information from the user's hard drive or steal personal information. The only way that a user's private information can form part of a cookie file is if the user personally gives this information to the server.

NEWSLETTERS

ISCRA does not automatically subscribe users to our newsletter. In order to receive this, you have the option to subscribe and be informed by email of news and hotel offers. If you would like to unsubscribe from our newsletter at any time, You can advise ISCRA on the unsubscribe option of our newsletter website.

LINKS

Links on ISCRA to third party websites may exist for information purposes only. Such sites are independent from ISCRA , which is not responsible for and does not endorse the material contained therein.